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Privacy policy

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1. Introduction

Welcome to Aagye. By accessing or using the Aagye platform, including its mobile applications and website, you agree to comply with this Policy and our Terms of Service. These policies are intended to ensure a safe, transparent, and reliable experience for customers, stores, and delivery partners.

A. USER (CUSTOMER) POLICY

1. Account Registration

  • Users must provide accurate and up-to-date information while creating an account.

  • Each account is intended for personal use only.

  • Users are responsible for maintaining the confidentiality of their login credentials.

2. Ordering

  • Orders placed through Aagye are forwarded to the selected store for acceptance.

  • A store may reject an order due to stock unavailability, operational issues, or other valid reasons.

  • Estimated delivery times are indicative and may vary depending on traffic, weather, or unforeseen circumstances.

3. Payments

  • Payments may be made through supported online payment methods or Cash on Delivery where available.

  • All prices displayed are inclusive or exclusive of applicable taxes as indicated.

  • Aagye reserves the right to correct pricing errors before order confirmation.

4. Cancellations & Refunds

  • Orders may only be cancelled before the store begins preparation or dispatch.

  • Refund eligibility depends on the reason for cancellation and payment method.

  • Refunds, where applicable, will generally be processed within 5–10 business days.

  • No refund shall be issued for orders successfully delivered unless a verified issue exists.

5. Customer Responsibilities

Users agree to:

  • Provide accurate delivery addresses and contact details.

  • Be available to receive deliveries.

  • Treat riders and store staff respectfully.

  • Avoid misuse, fraud, abusive behavior, or repeated false complaints.

6. Prohibited Activities

Users shall not:

  • Place fake or fraudulent orders.

  • Engage in abusive or threatening conduct.

  • Attempt payment fraud or chargeback abuse.

  • Misuse promotional offers or referral programs.

B. STORE (VENDOR) POLICY

1. Registration & Compliance

  • Stores must provide valid business information and applicable licenses.

  • The store is solely responsible for complying with local laws and regulations applicable to its business.

2. Product Listings

Stores must ensure:

  • Product descriptions and pricing are accurate.

  • Images reasonably represent the products.

  • Out-of-stock items are updated promptly.

  • Prohibited or illegal products are not listed.

3. Order Fulfillment

  • Accepted orders should be prepared promptly.

  • Stores should maintain adequate packaging standards.

  • Repeated delays or cancellations may affect account status.

4. Temporary Closure

  • Stores may temporarily pause order acceptance using platform features when unavailable.

  • Stores should resume operations only when capable of fulfilling incoming orders.

5. Pricing & Taxes

  • Stores are responsible for setting prices and ensuring applicable taxes are correctly applied.

  • Any discounts or promotions offered through Aagye may be subject to separate agreements.

6. Quality Standards

Stores must:

  • Supply fresh and safe products.

  • Follow hygiene and safety standards.

  • Maintain product quality until handover to the rider.

7. Commission & Settlements

  • Platform commissions, fees, and settlement schedules shall be governed by the applicable vendor agreement.

  • Aagye may withhold payments where fraud, disputes, or policy violations are under investigation.

8. Policy Violations

Accounts may be suspended or terminated for:

  • Repeated order cancellations.

  • Sale of prohibited products.

  • Fraudulent activity.

  • Misrepresentation of products or pricing.

  • Abuse toward customers or delivery partners.

C. RIDER (DELIVERY PARTNER) POLICY

1. Eligibility

Delivery partners must:

  • Hold valid identification and any legally required driving documents.

  • Maintain their delivery vehicle in safe operating condition.

  • Comply with applicable traffic and transportation laws.

2. Deliveries

Riders are expected to:

  • Pick up orders promptly.

  • Deliver orders to the correct customer.

  • Handle products carefully.

  • Communicate professionally with customers and stores.

3. Conduct

Riders shall:

  • Behave respectfully and professionally.

  • Not tamper with packages.

  • Not consume or misuse customer orders.

  • Not demand unauthorized payments or tips.

4. Safety

  • Rider safety is a priority.

  • Riders should never engage in unsafe driving or violate traffic laws to meet delivery timelines.

5. Earnings

  • Payments are calculated based on platform policies, applicable incentives, and completed deliveries.

  • Fraudulent activities such as fake deliveries or location manipulation may result in immediate account suspension.

6. Account Suspension

Accounts may be suspended or terminated for:

  • Delivery fraud.

  • Theft or tampering.

  • Repeated customer complaints.

  • Misconduct or abusive behavior.

  • Submission of false documents.

D. GENERAL PLATFORM RULES

1. Privacy

Aagye collects and processes personal information only for operating the platform, processing orders, customer support, legal compliance, and service improvements.

2. Intellectual Property

The Aagye name, logo, application, and related content are protected intellectual property. Unauthorized copying or use is prohibited.

3. Limitation of Liability

Aagye acts as a technology platform connecting customers, stores, and delivery partners. To the maximum extent permitted by law, Aagye shall not be liable for indirect, incidental, or consequential damages arising from platform use.

4. Force Majeure

Aagye shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, government restrictions, internet outages, or severe weather.

5. Account Suspension

Aagye reserves the right to suspend or permanently terminate any account that violates these policies or applicable laws.

6. Policy Updates

These policies may be updated periodically. Continued use of the platform after changes constitutes acceptance of the revised policies.

7. Contact

For support or policy-related questions, users, stores, and riders may contact Aagye through the official support channels provided within the application or website.